From the material arriving to the result published.
Four stages, each leaving a record, and you can see which one your work is at any point. The material arrives and is logged, the method is run on it, and what it found is reported with the date it was measured.
Ask
Tell us what the certificate has to establish.
Write to us with the material and what you need established about it — purity, identity, residual solvent, enantiomeric excess. We answer with which method answers that question, and say so plainly when a question cannot be answered by any of them.
Send the material
The sample arrives, and is logged before anything is run.
Send it sealed and labelled. Arrival, condition and quantity are recorded before any analysis begins, because a figure that cannot be tied to a specific sample on a specific date cannot be investigated later.
Analyse and issue
The method is run here, and the certificate reports what it found.
The analysis is carried out in this laboratory against a certified reference standard, and the certificate names the method, the date and the figures it produced. It carries a verification identifier and a QR code that resolve against our record.
Verify
Anyone holding it checks the number against our record.
The certificate carries an identifier, printed on its face and encoded in its QR code. Typing that number into the verification page resolves it against our record — no account, and no list to search: the number is the only way in, and the check is the same one for you as for whoever you send the certificate to.
What each status actually means.
A request is in one of these at all times, and we tell you which on the thread. Each change is timestamped and kept, so the history of a request is a record rather than a current value.
Ask
Tell us what the certificate has to establish.
Open
The request is with us and nothing has been agreed yet. We answer on the thread.
Send the material
The sample arrives, and is logged before anything is run.
Authorised
We have agreed what the certificate will state. We are waiting for the analytical document it will be issued from.
Analyse and issue
The method is run here, and the certificate reports what it found.
Issued
The certificate exists and is yours once you have validated it. After that anyone holding it can verify it without an account.
Verify
Anyone holding it checks the number against our record.
After issue
Not a state a request is in. It is what anyone holding the certificate can do with it, for as long as the record stands.
What to send us.
Material, and enough about it to tie a result to a batch. The certificate reports what the analysis measured on the sample that arrived, so what you send decides what the certificate can say.
- Send it in the original container, sealed
- Not decanted into something else. The container carries the batch number and the declared amount, and a result that cannot be tied back to both is a number about nothing in particular.
- Send enough for the analysis, and a little over
- Each determination consumes material, and a figure worth rechecking is worth having enough left to recheck. If you are unsure how much a given analysis takes, ask before sending rather than after.
- Identify the material and its batch
- A certificate describes one material from one batch. Without that, it states that a purity figure exists somewhere and nothing about what it belongs to.
- Say how it has been stored and handled
- Keep it cool in transit; a cold pack is preferred and is not required for lyophilised material. Tell us if it has been reconstituted, frozen and thawed, or left out, because each of those changes what a result means.
Questions worth asking.
The ones that come up before a request is opened, answered here rather than by email.
Do you test the material?
Yes. The material is received here, logged on arrival and analysed by the method the certificate names. Send it sealed and labelled, with the compound, the batch and what has to be established; we confirm which method answers that before anything is run.
If you do not run the analysis, what is the certificate worth?
It resolves against a record somebody else can check. Your own data sheet proves nothing to a third party, because you could have edited it; a certificate carries an identifier anyone can verify without an account, the record behind it cannot be quietly rewritten, and a revocation stays visible. The value is in the record, not in the measurement — and the certificate says exactly that on its face rather than implying otherwise.
What happens if the data contradicts what the product claims?
The certificate reports what the analysis measured. Where a measured figure disagrees with a declared content, it reports the measurement and shows the declared value beside it. We do not adjust a number to fit a claim, and a figure no run produced does not appear.
Can I have the certificate changed?
A published certificate cannot be edited. If a genuine error is identified, a new version is issued and the previous one is marked superseded — both remain on record. If a certificate should not be relied on, it is revoked with a stated reason, and the revocation is visible to anyone verifying it.
Who can see my certificate?
The full certificate is visible to you. The public verification page shows only non-identifying information: the report number, the analysis type, the issue date, the results and the method behind them. Your name is never shown publicly, and your company only if you ask us to show it.
What if my data is incomplete?
We tell you before issuing anything. A certificate reports a fixed set of lines for each analysis, and if the sample will not support one of them — too little material, or a determination the method cannot make on it — we come back to you rather than issue a certificate with a line missing or a figure nobody measured.